VividJoanGames - Privacy
Policy
Welcome to Privacy Policy of VividJoanGames and thank you for playing our
games! This Privacy Policy was last updated on June 18, 2021.
Introduction
Every
day, tens of thousands of people worldwide use and enjoy
products and developed by VIVIDHOAN GAMES (SINGAPORE)PTE.LTD, (“VividJoanGames”,“we”, “us”, “our”).
We appreciate your trust in our products and services. This
privacy policy explains the when, how and why when it
comes to processing of your personal information in
connection with our games, websites and related services, which we here
collectively call the Service, and sets out your choices and
rights in relation to that information. Please read it carefully – it is
important for you to understand how we collect and use your information, and
how you can control it.
Table of Contents
1. CONTACT
US
2. THE
DATA WE COLLECTED
3. WHY
DO WE COLLECT YOUR DATA AND WHAT ARE OUR LAWFUL BASES FOR IT?
4. WHO
CAN SEE YOUR DATA
5. SHARING
INFORMATION
6. INTERNATIONAL
DATA TRANSFERS
7. YOUR
RIGHTS AND OPTIONS
8. COOKIE
AND SIMILAR TECHNOLOGY
9. HOW
DO WE PROTECT YOUR DATA
10. AGE
LIMITS
This
Privacy Policy applies to our Service. We may periodically update this Privacy
Policy by posting a new version on our Service. If we update this
Policy, changes will be updated on this page and we will update the “Last Updated” date posted
above. If we make any material changes, we will notify you by posting a notice
in the Service prior to the change becoming effective. At such time, your
continued use of the Service after notice of posting or notice of such changes
constitutes your agreement to this latest version of this Policy and any future
revisions.
WE
STRONGLY URGE YOU TO READ THIS PRIVACY POLICY AND MAKE SURE THAT YOU FULLY
UNDERSTAND AND AGREE TO IT. BY DOWNLOADING THE APPLICATIONS AND/OR USING
THE SERVICES, YOU CONSENT TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY
AND TO OUR PROCESSING OF PERSONAL INFORMATION FOR THE PURPOSES STATED BELOW. IF
YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY, PLEASE DO
NOT DOWNLOAD THE APPLICATIONS AND DO NOT USE THE SERVICES. OUR TERMS OF SERVICE
ARE INCORPORATED BY REFERENCE INTO THIS PRIVACY POLICY.
1. CONTACT US
If you have questions about
your data protection, or if you have any requests for resolving issues with
your personal data, we encourage you to primarily contact us through the game’s Support
so we can reply to you more quickly and timely.
The
data controller: VIVIDJOAN GAMES (SINGAPORE) PTE.LTD
Email:
vividjoangames@gmail.com
Address:
1015 GEYLANG EAST AVENUE 3#02-131GEYLANG EAST INDUSTRIAL ESTATE SINGAPORE
(389730)
2. THE DATA WE COLLECT
VividJoanGames collects
information about you from you and other sources.
2.1Information
Provided by You
As
set out in more detail in the following, VividJoanGames may
collect Information from you when you: (A) create an VividJoanGames account
with a Property; (B) use our Service; (C) participate in sweepstakes, contests
and promotions; (D) use VividJoanGames customer
service; (E) choose to receive newsletters on products and services, receive
marketing emails, and/or participate in surveys; (F) buy VividJoanGames services
or products online.
A.
Creation of a VividJoanGames Account
VividJoanGames will
collect certain Information from you when you register with a Property.
Personal information collected during registration includes your first and last
name, email address, user name, and in specific cases, phone number. This
personal information is combined with other Information such as your date of
birth, country and information about your interests in and use of various
products, programs and services and marketing preferences.
B.
Use of Our Service
When you visit or use our Service we collect, process
and/or combine Information about your use of those Service, such as IP address,
hardware and software information, advertising ID, gameplay data,
communications, usage data, purchase history, and Social Media data.
C.
Sweepstakes, Contests, and Promotions
When VividJoanGames runs
contests or promotions on our Properties, we collect certain Information from
participants such as their name, address, postal code, email address, phone
number, age and/or date of birth, or other information or content submitted by
you. We may also need to collect additional information in order for you to
claim a prize. That Information will be combined with other account information
and will be used and shared under this Privacy Policy.
D.
Interact with Customer Service
To be able to provide you with customer service and assist
you with resolving any issues you may have, VividJoanGames collects
Information from you including your contact details, together with details of your
customer service issue and its resolution.
E.
Receive Newsletters on Products and Services, Receive Marketing, and/or Surveys
VividJoanGames offers
you the ability to receive newsletters or marketing periodically by email,
in-app notifications, or SMS in eligible countries, about our products and
services, or products or services that may be of interest to you. We also, may
occasionally send you surveys to improve player experience with our games. At
any time, you can manage your preferences from your account settings and stop
receiving further newsletters by unsubscribing from the link in the footer of
each email we send to you, by opting out of in-app notifications, or by
following the instructions in the SMS we send to you.
F. Buy
VividJoanGames Products or Services Online
If you purchase virtual currency or virtual items using our
Services in connection with our Applications, we may have a third-party payment
processor that will collect the billing and financial information it needs to
process your charges. This may include your postal address, e-mail address and
financial information. These payment processors may share non-financial
information with us related to your purchases, like your name, billing address
and the items purchased in order to fulfill your order.
You may
have to provide billing information to one of our third-party vendors to
complete a purchase. We encourage you to review the privacy policy of our
third-party vendors before providing them with your personal information, as
their privacy practices may vary from ours. At the time of purchase, in
specific cases, you also have the option to provide Information (such as your
email address) to VividJoanGames to send you
additional information or offers.
A. Social Media
Data
received from Facebook and other channels: Once you connect the Game to your
Facebook or Apple account, we will receive access to your public profile,
including (to the extent you defined it as “public”), as applicable, your full name, (e-mail
address provided to Facebook), gender, locale, time zone, and a list of your
friends playing the Game. This will also allow us to present your and your friends’
public profile pictures inside the Game and to create your
in-game friends list.
If you
access our Services through a third party such as Facebook or Apple or connect
our Services to any third-party account, you should also read their terms and
conditions and privacy policy. If you are unclear about what information a
third-party application is sharing with us, please visit that third-party
application's website in order to learn more about their privacy practices.
2.2Information
Provided by Other Sources
We may also obtain
Information, such as contact details (for example, name and email address),
country, IP address, purchase histories, marketing preferences, hardware and
software information and other technical information about you from other
sources ,and combine that Information with Information we have collected from
or about you. We only collect Information from other sources where they have
confirmed to us they are legally entitled to share it with us.
Your Choices About
Information Provided by You
If you do not want to provide VividJoanGames with
personal information, then you can choose not to provide it. If you choose not
to provide us with personal information, we may not always be able to provide
you with the Service you want. For example, without providing an email address,
you cannot create an VividJoanGames account.
Your Choices About
Information Provided by Third Parties
You may be able to control how third parties collect and
share your Information by changing your preferences or opting out of collection
directly with those third parties. Before disclosing Information to third
parties, we recommend you check their respective privacy policies for further
details.
3. WHY DO WE COLLECT YOUR DATA AND WHAT ARE
OUR LAWFUL BASES FOR IT?
3.1
To make the Service work.
To perform
the contract, we process data necessary to
• Create
accounts and allow you to play our games and use our Service
• Operate
the Service
• Verify
and confirm payments
• Provide
and deliver products and services you request
• Send you
Service-related communications
3.2
To make the Service more suitable for our players.
To provide
a great Service to our players, we have a legitimate interest to collect and
process necessary data to
• Update
and develop player profiles
• Develop
and improve the Service and player experience
• Manage
our relationship with you
• Provide
social features as part of the Service
•
Customize your Service experience
• Respond
to your comments and questions and provide player support
• Provide
you our offers in the Service as well as in other websites and services, and by
email
• Send you
related information, such as updates, security alerts, and support messages
• Enable
you to communicate with other players
• Enable
you to understand the market in which we operate
3.3
To show personalized advertisements.
To show
you personalized advertisements in the Service as well as in other websites and
services (including email) we have a legitimate interest to process necessary
data to
• Track
the content you access in connection with the Service and your online behavior
• Deliver,
target and improve our advertising and the Service
• For
information on how to opt-out from personalized advertisements, see section
'Your rights and options' below.
3.4
To keep the Service safe and fair.
In order to keep the Service and its social features safe
and fair, to fight fraud and ensure acceptable use otherwise, we have a
legitimate interest to process necessary data to
• Analyze
and monitor use of the Service and its social features
• Moderate
chats either automatically or manually
• Take
action against fraudulent or misbehaving players
3.5
To analyze, profile, and segment.
In all of
the above cases and purposes, we may analyze, profile and segment all collected
data.
3.6
With your consent.
With your
consent, we may process your data for additional purposes, such as using your
GPS location to show you local events.
If you
object to us using your personal data for the above purposes, including direct
marketing, please let us know using the email address provided in Preface.
3.7
Our lawful basis for doing so is:
Legitimate
Interest
4. WHO CAN SEE YOUR DATA
We do not
sell your personal data to third parties. We may disclose information about you
to organizations that provide a service to
us, ensuring that they are contractually obligated to keep your personal data
confidential and will comply with the GDPR and other relevant data protection
laws. Apart from us, your data can be accessed by others in the following
situations:
4.1
Other players and users.
Social
features are a core component of our games. Other players and users may, for
example, see your profile data, in-game activities and read the messages you
have posted.
4.2
Partners working for us.
We have
partners to perform services for us. These partners process your data only at
and according to our instructions to provide the Service, such as hosting,
player support, advertising, analytics and fraud prevention.
4.2.1
Other companies and public authorities.
In order
to combat fraud and illegal activity, we may exchange data with other companies
and organizations and provide it to public authorities in response to lawful
requests. We may also disclose your data based on your consent, to comply with
the law or to protect the rights, property or safety of us, our players or
others.
4.2.2
Advertising and social media partners.
The Service includes features from our
partners, such as social media interaction tools and in-game advertising. These
partners may access your data and operate under their own privacy policies. We
encourage you to check their privacy policies to learn more about their data
processing practices.
5. SHARING INFORMATION
As set out
below in more detail, We shares Information:
·with partners engaged by VividJoanGames to
provide you with goods or services you have requested or online advertising
selected by us;
·if required to do so by applicable law, regulation or
legal process;
·if necessary to exercise, establish or defend our
legal rights;
·if necessary to protect the rights, property or
safety of any person; and
·in connection with the sale of our business or
assets.
Any
information, including personal information you reveal in a bulletin board,
message board, chat room or other public forum is publicly viewable.
6. INTERNATIONAL DATA TRANSFERS
Our
Service is global by nature and your data can therefore be transferred to
anywhere in the world. Because different countries may have different data
protection laws than your own country, we take steps to ensure adequate
safeguards are in place to protect your data as explained in this Policy.
Adequate safeguards that our partners may use include standard contractual
clauses approved by EU Commission and the Privacy Shield certification in case
of transfers to the USA. No matter where the Information is located, We takes
commercially reasonable measures to safeguard your privacy rights in accordance
with this Privacy Policy.If you have questions,
please contact us using the contact details set out in the Contacting Us section
above.
7. YOUR RIGHTS AND OPTIONS
7.1
Opt-out of marketing emails and other direct marketing.
You may
opt-out of receiving promotional communications, such as marketing emails from
us by following the instructions in such communications.
7.2
Opt-out of targeted advertising.
You can
opt-out of interest-based advertising on mobile applications by checking the
privacy settings of your Android or iOS device and selecting "limit ad
tracking" (Apple iOS) or "opt-out of interest based ads"
(Android). For personalized in-game offers opt-out, you can use the options
provided in the game settings.
7.3
Access the personal data we hold about you.
If you
request, we will provide you a copy of your personal data in an electronic
format.
7.4
Your other rights.
You are
entitled to obtain information from us on how we handle your personal data, to
see copies of all personal data held by us. You also have the right to correct
your data, have your data deleted, object how we use or share your data, and
restrict how we use or share your data. You can always withdraw your consent,
for example by turning off GPS location sharing in your mobile device settings.
We do not carry out any decision-making based solely on automated processing,
including profiling.
If you
gave us your consent to use your data, e.g. so that we can send you marketing
emails or display personalized ads, you can withdraw your consent at any time.
Please note that even if you withdraw your consent, we can still rely on the
consent you gave as the lawful basis for processing your personal data before
you withdrew your consent.
You can
object to our use of your personal data where we stated we rely on our
legitimate business interests to do so. We explained the legitimate interests
we rely on in sections ’WHY DO WE
COLLECT YOUR DATA AND WHAT ARE OUR LAWFUL BASES FOR IT?’ above.
8. COOKIE AND SIMILAR TECHNOLOGY
Like most
online services, our partners and we use cookie and similar technology to
provide and personalize the Service, analyze use, target advertisements and
prevent fraud. You can disable cookie in your browser settings, but some
parts of the Service may then not function properly.
We
automatically collect the following information about you from your use of our
Applications and Services through these technologies: language information,
referring and exit pages, and URLs; your geo-location (with your permission),
unique device identifier (as permitted), your computer or mobile device’s
operating system and platform, the communication network associated with your
computer or mobile device, and mobile device name and model, the date and time
of your use of the Site, Applications and Services, and the length of time you
play our Applications, and/or visit or use our Site and Services. We may use
this information in the aggregate or we may combine it with personal
information about you.
9. HOW DO WE PROTECT YOUR DATA
9.1
Security Safeguards.
In order
to help ensure a secure and safe player experience, we are continuously
developing and implementing administrative, technical and physical security
measures to protect your data from unauthorized access or against loss, misuse
or alteration. Please be aware that despite our best efforts, no data security
measures can guarantee 100% security.
You should
take steps to protect against unauthorized access to your password, mobile
device and computer by, among other things, signing off choosing a robust
password that nobody else knows or can easily guess and keeping your password
private. We are not responsible for any lost, stolen, or compromised passwords
or for any activity on your account via unauthorized password activity.
Any email
or other communication requesting your password or asking you to provide
sensitive account information via email should be treated as unauthorized and
suspicious and should be reported to us immediately through our contact page.
If you do share your password or your mobile device with a third party for any
reason, the third party will have access to your account and your personal
information, and you may be responsible for actions taken using your password.
If you believe someone else has obtained access to your password, please change
it immediately. If you believe that an unauthorized access has already occurred
please report it immediately to us.
We may
have access to your password and may use such password to access your account
for debugging, quality assurance, or other internal purposes.
9.2
Data retention.
We retain
your data for as long as your account is active or as needed to provide you the
Service. We will for example periodically de-identify unused game accounts
and we regularly review and de-identify unnecessary data.
We delete
your personal information which we process for the performance of the contract
or based on your consent in case you terminate your contract with us,
deactivate your VividJoanGames account, withdraw
your consent or where you request us to delete your personal information in
accordance with this Privacy Policy. Note that if you would like to request us
to delete your personal data, you can contact us by email.
As an
exception, we will not delete your personal information where we still have a legitimate
interest to use your personal information. For example, we may still retain
your Information to resolve disputes, enforce our Terms of Use or other user
agreements, or comply with legal requirements; in this case, your personal
information will be blocked from use for any other purpose. In any case, we
will not retain or use your personal information longer than necessary for the
purposes outlined in this Privacy Policy.
10. AGE LIMITS
We recognize a special need to protect the personal
information of children.We urge parents to instruct
their children to never give out their real names, addresses, phone numbers, or
other personal information without parental permission, when online. We do not
knowingly collect or solicit personal data about or direct or target interest
based advertising to anyone under the age of 13in the US or under the relevant
age threshold in other jurisdictions where the child is located or
knowingly allow such persons to use our Services. If you are under 13in the US
or under the relevant age threshold in other jurisdictions where the child is
located, please do not send any data about yourself to us, including your name,
address, telephone number, or email address. No one under the age of 13in the
US or under the relevant age threshold in other jurisdictions where the child
is located may provide any personal data. If we learn that we have
collected personal data about a child under age 13in the US or under the relevant
age threshold in other jurisdictions where the child is located, we will delete
that data as quickly as possible. If you or parents believe that we might
unintentionally have any data from or about a child under the age of 13in the
US or under the relevant age threshold in other jurisdictions where the child
is located, please contact us.